Shipping Policy and Guidelines

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I know that when you find a piece of artwork that you LOVE, you want to know it's going to be on it's way to you straight away, with as little delay as possible. All purchases will be processed under the following shipping policy and guidelines. Please don't hesitate to contact me with any questions or concerns and I will be more than happy to do my best to accomodate your needs as quickly as possible. 

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SHIPPING:

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• Where shipping is not calculated automatically within the online shop, collectors will be offered the best shipping options available at the time, and once confirmed the total shipping cost will be added to the purchase price. It is strongly advised to select a shipping courier that offers loss and damages coverage. 
   

• All effort will be taken to ensure that any work being shipped is packaged carefully and appropriately in order to minimise the likelihood of damages.
   

• Artworks purchased will be shipped within 5 days of payment confirmation, inclusive of shipping costs. Shipping can not be finalised until full payment of purchase is received. Occasionally I will encounter delays that are outside of my control, however if this occurs you will be notified immediately.

 

 

Refunds and Returns:

 

What happens if you receive your artwork and it is damaged?

 

• Contact me within 5 days of receiving the package with images of damages. Shippment courier will be notified if applicable, as some shipping options come with coverage for loss and damages (advised). 
   

• If the option for shipping with insurance has been offered to the collector at time of purchase, and collector has opted for alternative shipping arrangements, they will be offered a refund of half of the total purchase price, minus the shipping costs. 
   

• If the collector has opted for shipping arrangements that come inclusive of insurance, they will be offered a full refund, minus the shipping costs.
   

• Damaged package will be returned to artist. Refund will be arranged within 7 days of receiving returned package. 
   

• The collector will be given the option of keeping the item with minor damages with a partial refund. Partial refund will be based on the extent of damages and be offered to collector within 5 days.
   

• Unfortunately, refunds for change of mind are not possible. If you are having trouble deciding on a piece please contact me - I am more than happy to help. If you are within the Blue Mountains area it may be possible for me to make a consult time for you, where I can bring the artwork to your home for you to decide if it is the right fit (this is for large original artworks only).

 

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